Service Desk

Login

Sign in to Service Desk with your assigned account.

Change Password

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Select a Service

Choose the service you want to access.

Check Existing Brand

Search one or more Brand IDs across every Back Office environment. Separate multiple brands with commas.

Create Request

Select the Back Office environment where the brand should be activated.
Select the wallet integration that will host the new brand.
Select the operator linked to the wallet, or enter it manually when available.
Email address of the person requesting this activation.
Unique brand identifier used in Back Office configuration.
Public website URL for the brand, including https://.
Maximum permitted player exposure. Select a wallet value or add a new one.
Return-to-player game variant that should be enabled for the brand.
Keep selected to enable the configuration for the full game catalogue.
Optional context, implementation notes, or special requirements for the approver.
Upload supporting license documents. Multiple files can be attached.
No files selected.

Pending Requests

ActionsEnvWalletOperatorBrand IDTypeRequested ByMaxRTPCommentLicense

Recent Requests

Showing 0 of 0 recent requests
StatusRequest IDEnvWalletOperatorBrand IDTypeRequested ByApproved ByMax ExposureRTPGame EnabledError

Create Ticket

No files selected.

Pending / In Progress Tickets

Showing 0 active tickets
StatusActionTicketUpdatedCategoryWalletSubjectRequesterPriorityFiles

Resolved Tickets

Showing 0 resolved tickets
StatusActionTicketResolvedCategoryWalletSubjectRequesterPriorityFiles

Check Existing Streamers

Search Native IDs or Player IDs across every Back Office environment.

Add Streamers

Create game-win exclusions in bulk using either Native IDs or Player IDs.

Mandatory fields

Required to create the streamer exclusion request.

Required
Use the calendar date when the streamer should become active.
Wallet ID where the player is playing.
Native ID is the partner/brand-level ID. Comma, newline, semicolon, or tab-separated values are accepted.
The sheet must contain one column named Native ID, native_id, sub_partner_id, or brand_id. One ID per row.
0 Native IDs detected.

Optional fields

Add a narrower scope or extra request context when needed.

Optional
Leave empty for an indefinite exclusion.
Select when the streamer applies to one operator only.
Leave empty when the exclusion applies at wallet or operator level.
RGS identifier, when required.
Provider identifier, when required.
ISO currency code, for example EUR or USD.
Free-text context for the request.
Inspection exclusion: false Game win exclusion: true Reason: streamer

Pending Streamer Requests

Showing 0 pending requests
ActionRequestCreatedWalletOperatorBrandIDsRequested By

Recent Streamer Requests

Showing 0 recent requests
StatusRequestCreatedWalletOperatorBrandIDsApproved By

Permissions

Manage access by email, role and wallet scope.
Create mode
Supported services depend on the selected role.
No access rules selected.
Wallet only = all operators and brands. Add operator to restrict to one operator. Add brand as well to restrict to one brand.
EmailRoleVisible ServicesWalletsAccess RulesPassword Change RequiredUpdatedActions